Frequently Asked Questions
1. What should I do if there is too much dust when opening the package?
Due to the fine particles of the bath sand and the low density, it is easy to generate adsorption force and cause dust. However, it will not affect normal use.
2. Why does the sand harden and clump together?
Potty sand will get hard once wet, so it's necessary to shovel out a united sand ball at a time.
3. What if my hamster won't use it?
You can sprinkle a small amount of bath sand on its back with a spoon several times, and it will roll and clean by itself after getting used to it.
4. What should I do if the hamster sand is defective or did not meet expectations?
Any defective or suggestion can come to us Via BUCATSTATE Pet and we will help you or send you free.